Uh oh, sounds like you might have more than one account. We're here to help!
If you are logged into an account and your subscription status indicates that you are currently on a Free plan, however, you have received a recent bill from us within the past month, this almost always means that you have more than one account and that you are currently logged into a different account email than the account email that you subscribed with.
If you know the email address you may have used to subscribe with you can logout of the incorrect free account first and then login to the correct account here. If you have lost the password you may reset that here or if you do not remember the email address you used to subscribe at all you may also recover your account by following these steps.